Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kutlwanoramphore28@gmail.com. Please note that returns will need to be sent to the following address: 9 Havelock Road, Pretoria, 0184, Shop B60.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kutlwanoramphore28@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

At Ode 2 GOATs, we want you to be satisfied with your purchase. If you receive an item that is faulty or damaged, you may be eligible for a refund.

Eligibility for a Refund

• Refunds are available for items that are received faulty, defective, or damaged.

• Customers should contact us as soon as possible after receiving the order and provide details of the issue. Photographs or other supporting evidence may be requested.

• Items may need to be returned to us for inspection before a refund is approved.

• Refunds are subject to verification that the item is faulty or was damaged upon delivery.

Refund Method

Once your refund has been approved, the refund will be processed using the original payment method used to make the purchase.

Please note that the time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Non-Refundable Items

Items that are not faulty or damaged may not qualify for a refund, subject to any rights provided to consumers under applicable law.

We reserve the right to assess each refund request and may request additional information where necessary.

Contact us:
For refund enquiries, please contact us at kutlwanoramphore28@gmail.com with your order number and details of the issue.